My first week working was quite eventful. I was very nervous and excited at the same time.
Tuesday was my first day. I learned how to take people’s phone bill payments. My manager taught me a bit about what we are supposed to do at the store. My boss was also there. They told me I had to learn the price of all the phones and the promotions we’d be offereing. I had a pretty hard time learning the prices, but now I know a lot of them. I learned the cheapest phones first actually which is kinda funny.
That same day this guy, maybe 14 years old, came in and asked for a phone charger. I told him the price of the one my manager told me to offer, which was 25 dollars and change. He only had 20 dollars though, so he had to go to the car and ask his dad for some more money. His dad started screaming, “I don’t have 6 dollars to give you,” at him. I was very startled at the way his dad started screaming at him right on the street. When he came back, my manager told him she had another charger that was cheaper and got one from the back that wasn’t in the system yet. Of all the people that came in that day, that really stuck with me.
On Wednesday, I went into work and it was kinda slow at first. I mostly just took a lot of payments, because that was the only thing I knew how to do. My manager was taking this lady’s payment and when she was finished the lady turned to leave. The thing was, when she turned to leave, she walked a few steps and just tripped. All of her things went everywhere. We all went over to her to ask if she was ok. My boss put one of the lens of her glasses back in, because it had fallen out of its place. We asked once again if she was ok and she said, “Yeah”. Apparently her sandals had gotten stuck and she tripped (this is the main reason I don’t wear sandals out of the house).
On Friday, I did lot of different things. I went in an hour earlier, because my boss called me asking if I could come in a bit earlier. At the time I didn’t know, but the girl who had sold me my phone, on Saturday, had quit earlier. I just assumed he thought there would be a lot of people, because it was Black Friday.
That day I took payments and activated my first phone along with another 3. My boss said that he would buy a phone for himself if no one came in in the next hour. However, an hour later we got kinda busy. My boss was with a customer and this guy came in. He said he wanted to change his phone, because the one he had had broken. I showed him the different phones we had in stock and he choses the one he wanted. I asked my boss to make the quote for me, because I didn’t want to mess it up. Which wasn’t much help, because he made the quote for the J3 Prime instead of the J7 Prime. So I tell the guy that price and the total was about 125, but the price for the phone he wanted was about 150. So I had to tell him I’d messed up a bit and it was 25 dollars more. He was very nice about it, but his little brother wasn’t, he kept saying, “You know she doesn’t know what she’s doing right?” This was true for the most part, but he didn’t have to be rude about it. My boss helped me activate his phone, I put all the information in the account. My hands were shaking so bad, because I didnt want to make a mistake.
When I finally finished activating his phone, given him his receipt, and the bag that had the charger and headphones he’d bought, he stayed. I was so confused and then he just started flirting with me. He asked if I had just started working there (to which I answered yes). Then he asked what time I got and if I was single or not or if it was complicated. I just stayed quiet and went about fixing the stapler (yes the stapler, I was that nervous). He just looked at me with these cute eyes like “please don’t leave me hanging” and “I’m not leaving without at least an answer to one of these questions” So I gave in and just told him I was single and I got out at the time the store closed, but that someone picked me up (which is all true).
He said “Ok”, nodded his head, said to have a goodnight and then left.
I’m not gonna lie, I liked the attention. I never get that sort of attention. It’s just like my guy friends being funny and fake flirting with me. The guy wasn’t old either, he was like 2 years older, so he wasn’t some creepy old guy.
When the guy was flirting I was even more nervous because my boss was only like 2 feet away and I didn’t want him saying something about it. Which he didn’t, all he said he seemed like a decent guy.
On Saturday, I was at the store for 10 hours. There were quite a lot of people that went in that day. We ordered some food around 12. I only ate some of it in case I got hungry later. Then we went back to work. I took some payments, but mostly activated phones. I sold about 5 on my own that day. I was standing for almost 10 hours straight so, my feet were killing me by the end of the day.
On Sunday, it was kind of slow. It was mostly just payments and a few activations here and there thoughout the day.
That was my first week working. I learned a lot of stuff. I can remember the prices and names for most phones. I’ve enjoying working there so far.
In the whole week, I only had two difficult customers. This guy came in to pay his phone bill. He told me a phone number and I typed it in, but that wasn’t it, so I asked for the number again. He gave me a different number than the one before and it still wasn’t it, so he was getting irritated. He looked up the number on his phone and it was completely different than the last two he’d given me.
There was also this lady, she was trying to get a free case and headphones without buying a phone (which was the promotion they had had about 2 months ago, when you bought a phone).
My manager said I’m going very good. She said I learn very quickly, but I need to be a bit more confident and smile to the customers a bit more. I will be posting about a story this lady came in and told us (my manager and I)